BlockTank Support

Thank you for playing BlockTank. The answers below cover the most common gameplay, control, progress, and advertising questions.

Contact: sesame.baechu@gmail.com
Please include the platform, device model, OS version, app version/build, and the screen where the issue occurred. Do not include passwords or unnecessary personal information.

Controls and accessibility

How do I move, aim, and fire on a phone or tablet?

Drag the movement stick to drive and steer. Press and drag the circular Aim & Fire control with the other thumb: horizontal movement rotates the turret, and vertical movement adjusts the camera for direct-fire weapons or the impact distance for artillery. Releasing the control stops the manual firing input. If Auto Fire is enabled, the tank can fire when an enemy is properly lined up.

The controls are on the wrong side or feel too sensitive.

Open Settings to change Aim Sensitivity, enable a Fixed Stick, adjust the stick dead zone, or enable Left-Handed Mode to swap the movement and Aim & Fire sides. The radar remains screen-relative in either layout: the top points toward the camera/aiming direction and its left and right match the screen.

How do I scroll a long menu?

Swipe up or down anywhere inside the menu list, including over cards and buttons. A short tap still selects the item. You do not need to drag the narrow scroll bar.

The game is too difficult or effects feel uncomfortable.

Comfort Mode is enabled by default. It reduces enemy health, damage, special effects, and the number of simultaneous enemies without reducing stars or rewards. Settings also include Reduced Motion, screen-shake strength, damage numbers, and high-contrast options.

Progress and offline play

My progress disappeared.

Progress is stored only on the device. BlockTank currently has no account or cloud-save service. Deleting the app or using the in-game progress deletion option permanently removes local progress, and the developer cannot restore it. If the app is still installed, restart it before changing or deleting any data.

Can I play without an internet connection?

Yes. Campaign operations, Endless Battle, Duel, the garage, and locally saved progress work offline. Advertising and online legal or support pages require a connection. If an ad is unavailable, ordinary gameplay is not blocked.

Ads and rewards

An ad is not ready, or I did not receive the reward.

Rewarded ads may take time to load and can be unavailable because of network, consent, regional, or inventory conditions. A reward is granted only after the ad SDK reports that the reward was earned. Closing early does not grant it. Wait for the confirmation, return to the Game, and avoid repeatedly pressing the button. If the issue continues, restart the app and include the placement (Result Bonus or Paint Supply) in your support email.

What are the ad limits?

Why does the Android private test show demo ads?

The private-test build intentionally uses Google’s official demo ad IDs so testing cannot create invalid traffic or charges. Demo labels are expected in that track. A separately built and audited production release will use the publisher’s production IDs.

What are the paint supply odds?

The base rarity odds are Common 50%, Uncommon 28%, Rare 15%, Epic 6%, and Legendary 1%. Epic-or-better is guaranteed by draw 10 and Legendary by draw 30. Guarantees can change the exact odds of the next draw, so the supply screen shows the current next-draw tier odds and every item’s individual odds before the ad button.

Duplicates convert by rarity:

Spend 1,200 paint salvage to select and craft an unowned paint. Free supply tickets use the same odds and guarantees without an ad and are earned every six completed campaign operations. Paints are cosmetic only and cannot be purchased or traded.

Purchases and accounts

I have a purchase, refund, login, or account question.

BlockTank has no in-app purchases, subscriptions, paid currency, player accounts, chat, or trading. All gameplay parts and skills are unlocked with rewards earned in the Game. If a store page or installed build appears to charge for an in-game item, contact support with a screenshot before proceeding.

Privacy choices

Open Settings > Ad Privacy Choices to revisit any privacy options made available by Google UMP. For details about local data, advertising, support email, and deletion, read the BlockTank Privacy Policy.

Still need help?

Email sesame.baechu@gmail.com. Screenshots are helpful, but please remove unrelated personal information before sending them. By emailing support, you provide the sender address and the message and attachments you choose to include. They are used only to respond, troubleshoot, prevent abuse, and meet legal obligations, and are retained only as reasonably needed for those purposes. You may request deletion, subject to records that must be retained by law. A parent or guardian should contact us on behalf of a child.

English support page updated August 8, 2026.